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Queue-management prototype
Digital Queue Management
A web prototype for monitoring queues, branches, agents and service indicators in real time.
Problem
Physical waiting often lacks visibility for both visitors and the teams managing reception and service.
Solution
The prototype explores centralized queue monitoring with waiting views, active branches and operational indicators.
Chamsoudine's role
Prototype design, application architecture and development of the monitoring interfaces.
Current status
Functional demonstration prototype. No bank, clinic or organization is claimed as a user.
Main features
- Real-time queue monitoring
- Branch and agent views
- Waiting-time and service indicators
- Browser-based interface
Architecture and technologies
- Next.js
- TypeScript
- Prisma
- Socket.IO
Constraints considered
- Make queue status easy for service teams to scan.
- Explore real-time interaction without presenting the prototype as a deployed service.
Existing screenshot
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Working on business software, an API or a data system? Let’s start with the actual need.